Working for Syndic8

MINIMUM 4 YEARS OF RELEVANT SOFTWARE DEVELOPMENT REQUIRED. THIS IS A LOCAL, FULL-TIME POSITION.  SPONSORSHIP IS NOT AVAILABLE AT THIS TIME.

The Team:

We’re an energetic team of repeat entrepreneurs, and we’re excited to be building the next generation of e-commerce software! We’re a team of 7, and we’ve worked together in the past to build exciting, and successful, software platforms. We wear hats, a lot of hats. It’s basically a hat shop. But at the end of the day we’re creators who love to work hard and learn from each other. We might debate fiercely in the office, but at the end of the day we’ll all share a few pints and laughs. We celebrate our successes and failures equally, and we never let an idea go unchallenged.

Syndic8:

We’re building the first true communication platform (enterprise SaaS) for e-commerce.  There are many “point” solutions available, that tackle specific problems for a specific type of organization.  Syndic8 takes a higher-level approach by coordinating multiple disparate activities, both within and between e-commerce companies.

Our Tech:

We’re Java + Jetty + λ in the back, Angular + S3 on the front.  Everything is containerized with Docker and orchestrated using Kubernetes, pipelined with Jenkins, and deployed to ephemeral pods.  Experience with Jersey and Jetty are a major plus.  We’re using microservices, but are also mindful of over-engineering the solution.  We’re also always careful of vendor-lock, especially with respect to our cloud provider.

You:

You are a one-man SWAT team. You are as comfortable designing as you are executing; you’re self-directed and confident, yet flexible enough to roll with the incredible pace of change in a small startup. You enjoy autonomy more than being given a task list (although those are fun too) – you are a true creator. There’s no room for micromanagement here.

You will be responsible for all things testing.  You will create a ground-up program incorporating our progress to date, and work with our Head of Cloud Ops to incorporate logical gates and automation.  You’ll work with our developers to ensure that unit tests are as they need to be, educating and steering the entire team where we may need to adjust.  You understand that if something hasn’t been laid out for you, that means we expect you to make the appropriate analysis & decisions yourself, own your decision, and run with it. You also understand that, as with any pivot, we often have to scrap the beautiful things we’ve created to create better product-market fit.

You’ll be a skills fit if you:

• have expert-level experience with testing frameworks, such as Arquillian, Cucumber, JUnit, TestNG or equivalent
• have expert-level experience with UI testing frameworks, such as Selenium
• have 5+ years of architecting testing frameworks for SaaS software from the ground up, either by yourself or in a small team
• have 3+ years of experience testing against RESTful APIs
• have 3+ years of experience testing against auto-scaling, clustered, load-balanced infrastructure
• think about and own testing from all aspects; including unit, performance, security, automated, regression, and manual tests
• can code Java in your sleep
• thoroughly understand the most common AWS services (e.g. Elastic Beanstalk, Lamda, AMQ, Redis, etc.) and have architected using those tools in the past (Kubernetes too!)
• use JSON every day to build web services, RESTful APIs, etc.
• are an expert in MySQL – you think beyond simple joins to optimize queries before they cause production slowdowns
• bonus points if you have experience testing around NoSQL and Apache Spark

You’ll be a character fit if you:

• enjoy the challenges and rewards of working in a *very* early stage startup (very strong preference for someone who has worked in a <50 person company)
• are constantly tinkering (we love tinkerers!)
• enjoy challenging the status quo, and constantly come to your team with ideas for improvement
• know when to check in for approval vs. run with an idea
• keep yourself organized and communicate well – we primarily use Jira and Slack to keep everyone on the same page, and we develop in coordinated 2-week Agile sprints
• view working for a large corporation as the death of productivity, innovation, intellectual stimulation, education, and pretty much any other goal of a company/job
• do not sit idle once a task is complete – you have a constant backlog of tasks, or things you want to learn
• have worked in a variety of team environments – distributed, remote, off-shore, near-shore, etc.
• think that TCP/IP is one of the most under-appreciated accomplishments of modern computing
• want to create (and I really mean *create*) a fun, hard-working environment of peers with whom you’re excited to slay the day
• don’t get wrapped up in titles, and chip in on things that need doing without asking (even if they have absolutely nothing to do with your responsibilities

What you get:

• excellent benefits, including top-of-the-line health/dental/vision/disability/life insurance, 401k, commuter benefits, generous vacation, BYOD compensation, etc.
• flexible work environment – e.g. working from home, shifted hours, etc.
• potentially, equity shares in the company, depending on your experience
• the unique experience, pride and status that comes from being one of the first employees of a software startup
• the opportunity to build your own team as we expand, and shape the entire company/product
• the opportunity to “do it right” this time. We have all inherited someone else’s mess at some point, and wished we could build something from scratch to meet our own impeccable standards. It’s time to seize the opportunity.

You:

You are a one-man SWAT team. You are as comfortable designing as you are executing; you’re self-directed and confident, yet flexible enough to roll with the incredible pace of change in a small startup. You enjoy autonomy more than being given a task list (although those are fun too) – you are a true creator. There’s no room for micromanagement here.

You’ll work side-by-side with our architect, helping create an elegant front-end for the framework. You understand that if something hasn’t been laid out for you, that means we expect you to make the appropriate analysis & decisions yourself, own your decision, and run with it. You also understand that, as with any pivot, we often have to scrap the beautiful things we’ve created to create better product-market fit.

You’ll be a skills fit if you:

• have 5+ years of architecting SaaS software from the ground up, either by yourself or in a small team
• can code JavaScript in your sleep, and use JS technologies such as JQuery, React, Express, and Angular
• are comfortable with Java, enough to intelligently interact with the backend developer & architect
• have previously integrated with micro-services
• have previous experience creating wireframes, storyboards, user flows, process flows, etc.
• bonus points if you can take on some elements of DevOps until we need to hire a dedicated resource for those efforts

You’ll be a character fit if you:

• enjoy the challenges and rewards of working in a *very* early stage startup (very strong preference for someone who has worked in a <50 person company)
• are constantly tinkering (we love tinkerers!)
• enjoy challenging the status quo, and constantly come to your team with ideas for improvement
• know when to check in for approval vs. run with an idea
• view working for a large corporation as the death of productivity, innovation, intellectual stimulation, education, and pretty much any other goal of a company/job
• do not sit idle once a task is complete – you have a constant backlog of tasks, or things you want to learn
• have worked in a variety of team environments – distributed, remote, off-shore, near-shore, etc.
• think that TCP/IP is one of the most under-appreciated accomplishments of modern computing
• want to create (and I really mean *create*) a fun, hard-working environment of peers with whom you’re excited to slay the day
• don’t get wrapped up in titles, and chip in on things that need doing without asking (even if they have absolutely nothing to do with your responsibilities

What you get:

• excellent benefits, including top-of-the-line health insurance, 401k, commuter benefits, generous vacation, BYOD compensation, etc.
• flexible work environment – e.g. working from home, shifted hours, etc.
• potentially, equity shares in the company, depending on your experience
• the unique experience, pride and status that comes from being one of the first employees of a software startup
• the opportunity to build your own team as we expand, and shape the entire company/product
• the opportunity to “do it right” this time. We have all inherited someone else’s mess at some point, and wished we could build something from scratch to meet our own impeccable standards. It’s time to seize the opportunity.

You:

You are not a traditional data scientist.  You sleep, eat, and breath Excel and R, but are tired of working task lists in a slow-moving corporation.  You enjoy the process of discovering new data challenges, and want the freedom to create meaningful solutions in real-time.  You are constantly learning, teaching yourself new disciplines, and you are obsessed with the potential uses of neural networks, artificial intelligence, and machine learning.  You want the autonomy and responsibility that comes with being the company’s go-to resource for all-things data.

In this role, you will translate complex business challenges into data tasks – our managers and clients know what’s wrong, and it is up to you to investigate in the data, determine the cause, and devise an elegant solution.  You will continually refine your models to learn from increasing amounts of available information.  You will decide what data points should be silently corrected, vs. highlighted with intuitive suggestions.  This suggestion engine will be the foundation of the company’s core product.

As the quality of data improve, your role will increasingly shift towards predictive analytics – using platform data to drive the high-level business strategies of our clients.

You’ll be a skills fit if you:

• have 5+ years of experience using R, Python, Excel VBA, Apache Spark, Eclipse Deeplearning4j, and similar libraries
• have significant experience using AI toolkits such as TensorFlow, Pylearn2, and Pattern
• have significant experience building and training models using web services such as Amazon Rekognition, IBM Watson, and Google CloudVision
• have experience with image recognition, and image content identification
• routinely identify high-value data issues, explain their business impact to senior executives, and devise an elegant solution to the problem

You’ll be a character fit if you:

• enjoy the challenges and rewards of working in a *very* early stage startup (very strong preference for someone who has worked in a <50-person company).
• are constantly tinkering (we love tinkerers!).
• enjoy challenging the status quo, and constantly come to your team with ideas for improvement.
• know when to check in for approval vs. run with an idea.
• view working for a large corporation as the death of productivity, innovation, intellectual stimulation, education, and pretty much any other goal of a company/job.
• do not sit idle once a task is complete – you have a constant backlog of tasks, or things you want to learn.
• have worked in a variety of team environments – distributed, remote, off-shore, near-shore, etc.
• think that TCP/IP is one of the most under-appreciated accomplishments of modern computing.
• want to create (and I really mean *create*) a fun, hard-working environment of peers with whom you’re excited to slay the day.
• don’t get wrapped up in titles, and chip in on things that need doing without asking (even if they have absolutely nothing to do with your responsibilities).

What you get:

• Outstanding benefits, including fully-paid health insurance, 401k, commuter benefits, generous vacation, BYOD compensation, etc.
• Flexible work environment – e.g. working from home, shifted hours, etc.
• Potentially, equity shares in the company, depending on your experience
• The unique experience, pride and status that comes from being one of the first employees of a software startup
• The opportunity to build your own team as we expand, and shape the entire company/product
• The opportunity to “do it right” this time. We have all inherited someone else’s mess at some point, and wished we could build something from scratch to meet our own impeccable standards.  It’s time to seize the opportunity.

You:

You are a one-man SWAT team. You are as comfortable designing as you are executing; you’re self-directed and confident, yet flexible enough to roll with the incredible pace of change in a small startup. You enjoy autonomy more than being given a task list (although those are fun too) – you are a true creator. There’s no room for micromanagement here.

You’ll work side-by-side with our architect, helping create the Java backend that drives the entire application. You understand that if something hasn’t been laid out for you, that means we expect you to make the appropriate analysis & decisions yourself, own your decision, and run with it. You also understand that, as with any pivot, we often have to scrap the beautiful things we’ve created to create better product-market fit.

You’ll be a skills fit if you:

• have 5+ years of architecting SaaS software from the ground up, either by yourself or in a small team
• can code Java in your sleep, and frequently use frameworks such as Jersey
• thoroughly understand the most common AWS services (e.g. S3, Lamda, ActiveMQ, Redis, etc.) and have architected using those tools in the past (Kubernetes too!)
• use JSON every day to build web services, RESTful APIs, etc.
• are an expert in MySQL – you think beyond simple joins to optimize queries before they cause production slowdowns
• have architected no-sql solutions in the past, using MongoDB or similar
• have previously built and integrated micro-services

You’ll be a character fit if you:

• enjoy the challenges and rewards of working in a *very* early stage startup (very strong preference for someone who has worked in a <50 person company)
• are constantly tinkering (we love tinkerers!)
• enjoy challenging the status quo, and constantly come to your team with ideas for improvement
• know when to check in for approval vs. run with an idea
• keep yourself organized and communicate well – we primarily use Jira and Slack to keep everyone on the same page, and we develop in coordinated 2-week Agile sprints
• view working for a large corporation as the death of productivity, innovation, intellectual stimulation, education, and pretty much any other goal of a company/job
• do not sit idle once a task is complete – you have a constant backlog of tasks, or things you want to learn
• have worked in a variety of team environments – distributed, remote, off-shore, near-shore, etc.
• think that TCP/IP is one of the most under-appreciated accomplishments of modern computing
• want to create (and we really mean *create*) a fun, hard-working environment of peers with whom you’re excited to slay the day
• don’t get wrapped up in titles, and chip in on things that need doing without asking (even if they have absolutely nothing to do with your responsibilities

What you get:

• excellent benefits, including top-of-the-line health/dental/vision/life insurance, 401k, commuter benefits, generous vacation, BYOD compensation, etc.
• flexible work environment – e.g. working from home, shifted hours, etc.
• potentially, equity shares in the company, depending on your experience
• the unique experience, pride and status that comes from being one of the first employees of a software startup
• the opportunity to build your own team as we expand, and shape the entire company/product
• the opportunity to “do it right” this time. We have all inherited someone else’s mess at some point, and wished we could build something from scratch to meet our own impeccable standards. It’s time to seize the opportunity.

You:

You are a natural communicator, who loves engaging with new people. You are self-directed and confident, yet flexible enough to roll with the punches that come with pounding the phones. You’re hungry to learn from the executive team and their decades of sales experience, and excited to pave the way for rapid upward movement in your career. We promote up, fast. You love variable comp plans because you know you can exceed your numbers.

You will be responsible for driving the top of our sales funnel.  We will arm you with the tools you need to be successful; but your success will be completely defined by your effort.  At the end of the day this is a numbers game, and you understand that the more people you engage, the more sales we will win.  Period.  You will be measured, and rewarded, by the number of calls you make and the number of meetings set.  Your hard work will directly enable our sales executives to close deals, and at the end of the day we will all celebrate together.

You’ll be a skills fit if you:

• have an undergraduate degree and 0-2 years of sales experience
• have experience with sales tools such as HubSpot or SalesForce
• are familiar with the sales process for enterprise SaaS
• have excellent communication skills, especially on the phone, and think on your feet
• bonus points if you have experience with startups

You’ll be a character fit if you:

• enjoy the challenges and rewards of working in a *very* early stage startup (very strong preference for someone who has worked in a <50 person company)
• are constantly engaging with new people
• have the discipline and desire to meet your numbers every week, even in the face of rejection from prospects

What you get:

• excellent benefits, including top-of-the-line health/dental/vision/disability/life insurance, 401k, commuter benefits, generous vacation, BYOD compensation, etc.
• flexible work environment – e.g. working from home, shifted hours, etc.
• potentially, equity shares in the company, depending on your experience
• the unique experience, pride and status that comes from being one of the first employees of a software startup
• the opportunity to build your own team as we expand, and shape the entire company/product
• the opportunity to “do it right” this time. We have all inherited someone else’s mess at some point, and wished we could build something from scratch to meet our own impeccable standards. It’s time to seize the opportunity.

We are seeking a Customer Success Manager to become an integral part of our team!

You:

You are a natural communicator, who loves engaging with new people. You are self-directed and confident. You’re hungry to learn from the executive team and their decades of experience, and excited to pave the way for rapid upward movement in your career. We promote up, fast.

The Team:

We’re an energetic team of repeat entrepreneurs building SaaS for e-commerce in a white-hot industry. We’re a team of 13 and we wear hats, a lot of hats. It’s basically a hat shop. But at the end of the day we’re creators who love to work hard and learn from each other. We might debate fiercely on our Zooms, but at the end of the day we’ll all share a few (COVID-friendly) pints and laughs. We celebrate our successes and failures equally, and we never let an idea go unchallenged.

Responsibilities:

As a Customer Success Manager your primary responsibility will be managing the day-to-day relationships with Syndic8 customers and driving adoption and business outcomes. Syndic8 is still early stage, so we expect you to wear a few hats, including supporting our product team with design documentation and software quality assurance testing. This is a growth position with lots of upward potential and direct exposure to our executive team.

• Be the “voice of the customer” and their trusted partner
• Track and report customer project status, as well as key indicators of the health of our customer relationship
• Onboard new customers and drive adoption
• Support product development, design and testing

Qualifications:

• Undergraduate degree and 1-2+ years of customer-facing experience
• Previous experience in customer service, sales, or other related fields
• Deadline and detail-oriented
• Ability to build rapport with clients
• Experience with marketing tools such as HubSpot or SalesForce
• Familiarity with SaaS, ideally B2B SaaS
• Excellent communication skills, especially on the phone, and think on your feet
• Bonus points if you have experience with startups
• Bonus points if you have experience working in the e-commerce space

You’ll be a character fit if you:

• enjoy the challenges and rewards of working in a *very* early stage startup (very strong preference for someone who has worked in a <50 person company)
• are constantly engaging with new people
• have the discipline and desire to manage high-visibility client relationships with major brands

What you get:

• excellent benefits, including top-of-the-line health/dental/vision/disability/life insurance, 401k, commuter benefits, generous vacation, BYOD compensation, etc.
• flexible work environment – e.g. working from home, shifted hours, etc.
• potentially, equity shares in the company, depending on your experience
• the unique experience, pride and status that comes from being one of the first employees of a software startup
• the opportunity to build your own team as we expand, and shape the entire company/product
• the opportunity to “do it right” this time. We have all inherited someone else’s mess at some point, and wished we could build something from scratch to meet our own impeccable standards. It’s time to seize the opportunity.